Security & Privacy

We want you to feel secure as part of our online community. So we've put together some guidance to help you avoid malicious activity such as phishing and online scams — keeping you in control and keeping your sensitive information safe.

What is phishing?

Phishing is the practice of deceiving someone into handing over their personal information. For example, you may have received emails or text messages that appear to be from us, but they aren't. Or perhaps you've seen a fake post offering Electriz deals that seem too good to be true. Unfortunately, this happens to many trusted brands, with fraudsters looking to trick you into giving away sensitive information. The following advice will help keep you safe.

We will never ask you to provide payment information or your account login details via email. If we do need to take payment, we'll only do so by phone once you've passed our security checks.

Our website URL will always contain electriz.co.uk. For example, our customer support information can be found at electriz.co.uk/help-and-support.

If you hover your cursor over a URL in an email from us and it doesn't look like that, then it's not legitimate. We don't operate any separate “discount” websites.

Don't give out any personal information over the phone before you've verified who you're speaking to. If in doubt, you can always call our customer services team back using the number on our contact us page. You can also check with them if an email you've received is genuine or not.

Remembering multiple passwords can be tricky, but setting effective and secure passwords is vital to help prevent fraudulent activity. Here are our top tips when setting a password:

• Avoid using the same password for all of your online accounts. That'll mean they can't all be fraudulently accessed at once. Multiple passwords keep you safer.
• For guidance on creating a strong password visit the National Cyber Security Centre.
• Consider using a reputable password manager application where you can manage all your unique passwords in one place.

We're committed to your privacy, and we keep our privacy policy up to date. Read our full Privacy Policy.

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket and to remember you when you return to our site.

Find out more about cookies, why and how we use them, and how to manage them in our Cookies Policy.

We maintain the highest levels of security on our website — and take the privacy and security of your payment and personal details very seriously.

• Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
• You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the URL in your browser address window. A small locked padlock will also appear in the browser bar.
• Only connect to secure wireless networks that you trust.
• Our checkout process uses Verified by Visa, Mastercard SecureCode and American Express SafeKey. These services enhance your existing card account against unauthorised use when you shop with us.
• To use these services, you must first register with the bank or other organisation that issued your card.

Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password when you make a purchase that requires authorisation.

Please note: Your Verified by Visa, Mastercard SecureCode or American Express SafeKey password is different from your Electriz account password. We don't have access to card issuer passwords.

Using an unsecured network in a public place can be risky because unauthorised people may try to intercept anything you're doing online. We recommend you only connect to secure wireless networks that you trust, and always be aware of the risks associated with using public WiFi.